{"id":875,"date":"2025-11-05T22:10:33","date_gmt":"2025-11-05T21:10:33","guid":{"rendered":"https:\/\/iglabyv.com\/?post_type=faq&#038;p=875"},"modified":"2025-11-06T16:46:14","modified_gmt":"2025-11-06T15:46:14","slug":"comment-retourner-un-produit","status":"publish","type":"faq","link":"https:\/\/iglabyv.com\/en\/faq\/comment-retourner-un-produit\/","title":{"rendered":"What is your return policy?"},"content":{"rendered":"<p>You have 14 business days from the delivery of your order to exercise your right of withdrawal.<\/p>\n<p>For all return requests, please contact our customer service department at the following address:\u00a0<a href=\"mailto:customercare@iglabyv.com\">customercare@iglabyv.com<\/a>.<\/p>\n<p>No return requests can be made directly via the website. Our team will provide you with the procedure to follow and the shipping address.<\/p>\n<p>Items must be unworn, unwashed, unstained, in their original condition and packaging, with all tags attached.<\/p>\n<p>You are responsible for return shipping costs, which will be deducted from the refund amount.<\/p>\n<p>Any return that does not comply with the specified conditions will be refused.<\/p>","protected":false},"menu_order":0,"template":"","faq_category":[51],"class_list":["post-875","faq","type-faq","status-publish","faq_category-retour-remboursement"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Vous disposez d\u2019un d\u00e9lai de 14 jours ouvr\u00e9s \u00e0 compter de la livraison de votre commande pour exercer votre droit de r\u00e9tractation. Pour toute demande de retour, merci de contacter notre service client \u00e0 l\u2019adresse suivante : customercare@iglabyv.com. 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